Recent studies have indicated that second to cost, customer care and understanding still make the difference in where people will go to buy insurance.
When purchasing insurance, besides your agent or broker’s knowledge in the industry, a customer service provider should show a sincere attitude for others’ needs.
Skills for communication, product and selling can all be taught. But countless consumers feel that sincerity just cannot be taught.
Customer care and understanding means that the agent will care, understand, listen, and confirm that you will provide for a customer’s needs.
If the customer wants to purchase a life insurance policy and has a terminal illness, a good provider should deliver care, concern and a positive attitude. Customers want providers to keep trying to find a solution to their needs.
Even if a customer had a problem with the provider or product, and as a provider, you solved it. Surveys indicate that at least 70 percent will return to do business, especially if you apologized for the issue.
Customer care and understanding will ensure customers will come and do repeat business and rate the interaction as a positive one. Customers have shown that most of all, they like providers who are timely and make them feel important.
LifeQuotes will treat you like you are a long long cousin and earn your respect through no pressure sales and thoughtful interchange of ideas for your insurance needs. Customer care and understanding is what LifeQuotes is all about. Call us today at 1-800-556-9393 or visit us online at LifeQuotes.com!