Adapting to Digital Services in the Life Insurance Industry

Adapting to Digital Services in the Life Insurance Industry

According to Market Insight Adaptability consumers are expecting the insurance industry to provide real-time service using technologies such as click to chat or click to call features while using smartphones and tablets. The days of customers having only the options of meeting face to face with producers or using the telephone, fax or email to interact are quickly fading. The first phase of business began with insurance owners using the phone book, newspapers and participation…

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